Privacy Policy

Last Updated: June 20, 2026.

Introduction

At Unlimluck Casino, we are committed to protecting your privacy and ensuring your personal data is handled securely and responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you use our services.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. As a provider of remote gambling services in Great Britain, we are also regulated by the UK Gambling Commission (UKGC), and our data processing practices are designed to meet both data protection and licensing requirements, including those related to anti-money laundering (AML) and social responsibility.

If you have any questions regarding this policy or wish to exercise your data rights, please contact our support team at [email protected].

Information We Collect

To provide our services, we collect various types of personal information, including:

  • Identity Data: Full name, date of birth, gender, and copies of government-issued identification (e.g, passport, driver’s license) for "Know Your Customer" (KYC) and age verification.
  • Contact Data: Residential address, email address, and telephone number.
  • Financial Data: Records of deposits and withdrawals, payment methods (e.g, Visa debit cards, PayPal, bank transfer details), and transaction history.
  • Technical Data: IP address, browser type, device information, and login data collected through cookies and similar technologies.
  • Usage Data: Details about how you use our platform, including game preferences, betting history, and session duration.
  • Special Category Data: Information relating to your health or gambling behavior, which may be processed to identify signs of problem gambling and to provide you with appropriate support or tools, such as self-exclusion.

How We Use Your Data

We process your personal data based on several lawful bases under the UK GDPR, including the performance of our contract with you, compliance with legal obligations, and our legitimate interests. Our purposes include:

  • Account Management: Creating and managing your account, verifying your identity, and ensuring you are eligible to gamble.
  • Service Provision: Processing payments, managing your bets, and providing access to our games.
  • Legal Compliance: Adhering to the Gambling Act 2005 and UKGC requirements, including AML, counter-terrorist financing (CTF) checks, and fraud prevention.
  • Social Responsibility: Monitoring your account for signs of gambling harm to provide support or restrict access, as required by the UKGC Licensing Conditions and Codes of Practice (LCCP).
  • Marketing: Providing you with updates and promotional materials, provided you have opted in to receive them. You may withdraw this consent at any time.
  • Improving Our Services: Analysing user behaviour to enhance our website’s functionality and the security of our infrastructure.

Data Sharing and Disclosure

We do not sell your personal data. We share your information only with third parties essential to the operation of our services:

  • Service Providers: Payment processors, identity verification services, and IT/hosting providers who perform services on our behalf under strict confidentiality agreements.
  • Regulatory Authorities: We may share your data with the UK Gambling Commission, law enforcement, or other official bodies if required by law or to protect against illegal activities, including match-fixing or fraud.
  • Compliance Partners: We may share data with organisations that provide tools for safer gambling or fraud prevention.

Where data is shared, we ensure that the recipient is contractually obligated to protect your data in accordance with UK data protection laws.

Your Rights

Under the UK GDPR, you have the following rights regarding your personal information:

  • Right of Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You can ask us to correct inaccurate or incomplete data.
  • Right to Erasure: You may request that we delete your data, provided we are no longer legally required to retain it for regulatory or AML purposes.
  • Right to Restrict Processing: You can request that we limit how we use your data under certain circumstances.
  • Right to Object: You can object to our processing of your data, particularly for direct marketing purposes.
  • Right to Data Portability: You have the right to request a copy of your data in a structured, machine-readable format.

To exercise any of these rights, please contact us at [email protected]. Please note that we may request verification information to ensure your identity before fulfilling such requests.

Data Security and Retention

We implement robust technical and organisational measures to protect your information, including SSL/TLS encryption for all data transmissions, secure firewalls, and regular security audits.

Your data is retained for as long as necessary to provide our services and to comply with our legal obligations. For example, the UKGC and anti-money laundering regulations require us to maintain records of your account and financial activity for a minimum of five years following the closure of your account.

Responsible Gambling and Support

We are committed to helping you gamble responsibly. If you are concerned about your gambling behaviour, we provide tools such as deposit limits, session timers, and self-exclusion.

If you or someone you know is struggling with gambling, help is available. You can contact the National Gambling Helpline at 0808 8020 133 or visit GamCare or GambleAware for free, confidential advice and support. We may process your data to help identify signs of harm, which is a necessary part of our duty of care to you.

Cookies

We use cookies to enhance your experience on our website. These are small text files stored on your device that help us remember your preferences, manage your session, and improve our services. You can manage or disable cookies via your browser settings, though this may impact your ability to use certain features of the site.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. Any significant changes will be communicated to you via email or a notification upon your next login. Your continued use of our services constitutes your acceptance of the updated policy.

Contact Information

If you have any concerns regarding how your data is handled or wish to make a complaint, please reach out to our team:

Email: [email protected].

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent supervisory authority for data protection, if you are dissatisfied with our response to your privacy concerns.